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Creating Operations Excellence Together
At Midas, we assist our franchisees every step of the way. Our success ultimately rests on the power of One Midas — a unified, results-focused alliance between Midas and a global community of franchisees. Before You Open Your Midas Shop You Will Receive: - Site selection assistance from a Midas Market Development Manager
- Shop design guidance and floor plans
- Equipment ordering assistance
- New Franchisee Orientation that combines in-shop observation and experience with classroom training
- Operations Manuals
- Pre-opening counseling from a Midas District Manager
- On-site support during opening
After You Open Your Midas Shop You Will Receive: - Field support and general business guidance from your assigned District Manager
- Educational opportunities via newsletters, e-mails, voicemails and regional seminars
- Marketing meetings to review advertising strategies and campaigns
- Regional meetings with Midas Operations team to review shop retail performance
- Access to Midas Corporate Support Groups:
- Business Support Group call center, available Monday through Friday, where staff is trained to handle matters related to running your shop
- Consumer Relations call center handles consumer inquiries
- Focus on the Caller telephone mystery callers monitor communications with customers at the shop level
- R.O. Writer Computer Software Support is available and provides technical assistance with inventory management software (fee applies).
- Intranet portal provides easy access to an open channel of communication with other franchisees and Midas management
- CRM /Customer Relations Management tool is available to help franchisees market directly to their customers (fee applies)
- Fellow Franchisees are an important resource to each other to discuss experiences and best practices. You will have the opportunity to join the IMDA (International Midas Dealers Association)
- Each franchised location has a mini-web site that includes information about location and business hours
- When you are ready to grow your business, our Franchise Development staff will work with you to identify expansion opportunities
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